Support

It's an easy fix, just pinch it from the sides! Click here for a short video guide: scooch.com/fix

If that doesn't work, please reach out to us and we will replace it for free if you're within your 30-day return window. Otherwise, you can take advantage of our warranty.

As noted in our product listings, the Wingback may not adhere to certain silicone or highly textured cases. If you’re within your 30-day return window, feel free to contact our team for a full refund. We’ve got you covered!

The Wingback is designed to fit most horizontal car vents, though it may not be compatible with every one out there.

If your car vent doesn't work, try putting it in your CD slot! Some people have good luck trying that as well.

For an alternative (and possibly better) experience, we recommend using it with our Wingmount magnetic car mount, where it truly shines. The magnets in the Wingmount magically attract to the steel plate on the Wingback. Check out the Wingmount for a perfect pairing!

It's actually not a magnet, just a steel plate. It is designed to work with our magnetic car mount, the Wingmount. Reach out to us if you need more help!

The Wingback may loosen up over time! We know it's unique and takes some getting used to. Just keep using it and you should get used to it!

Wingmate cannot charge wirelessly or with MagSafe while the case is installed. You can charge with a cable without removing the case. Wingmate works directly with Wingmount through its embedded steel plate; it doesn't need an adapter for Wingmount. Please don't remove the plate or modify the case. If you're asking about a MagSafe grip or stand rather than charging, a suitable adhesive adapter ring may support compatible accessories, provided it fits the actual case back and leaves the wallet flap clear. The ring does not enable wireless charging. If you need help with your setup, email support@scooch.com or use the support form below.

It's actually not a magnet, just an embedded steel plate. It is designed to work with our magnetic car mount, the Wingmount. Reach out to us if you need more help!

If your kickstand is stuck out, click here to learn how to fix your kickstand.

If that doesn't work and your case has a removable kickstand, click here to purchase a replacement kickstand.

If your case's kickstand is NOT removable and you are within your 1-year warranty period, click here to get a warranty replacement.

The Wingmount sticks best to flat pieces of shiny plastic on your dash. It won't stick to textured or leather surfaces, or any area that is not perfectly flat. Try moving it to a new area or reach out to our team if you need more help!

When we ship your order, you will receive a confirmation email with a DHL or USPS tracking number. You can track your order using that number here: Track My Order

Orders placed Monday through Friday before 2 PM ET normally dispatch the same business day, excluding holidays. Most U.S. packages ship with DHL Expedited Max and are estimated to arrive in 2–3 postal days after carrier acceptance. USPS completes the final delivery, so the label or tracking may show USPS. Some remote areas and carrier delays can take longer. Click here to read our Shipping Policy.

Yes. Anything you bought directly from us can be returned for a refund or exchanged for any reason within 30 days of your purchase date, even if it's been opened or used. Contact our support team with your order number, whether you'd like a refund or an exchange, the item you're sending back and, for an exchange, the item you'd like instead. We'll send you a free prepaid return label, and there's no restocking fee. Shipping and handling fees from your original order are not refunded. Purchases from Amazon, TikTok or other retailers are handled by the original seller.

Click here to read our returns and exchanges policy.

Unfortunately, we don't have a case for every phone model in our lineup. As a small business, we have to cater to the most popular phones. The good news is that we offer universal products that work with nearly any phone. Click here to check out our universal products.

To see if your product is covered by our 1-year warranty, click here.

Our shoe, car and tech wipes don't have a one-year or extended warranty. Instead, they're covered by our 30-day return and exchange policy: if you bought them directly from us, you can return or exchange them for any reason within 30 days of your purchase date, even if opened or used, with a free prepaid return label and no restocking fee.