Support

Gently pinch the sides, as shown in our quick-fix guide at scooch.com/fix. This works for both the adhesive Wingback and Wingback for MagSafe. Still having trouble? Email support@scooch.com with your order number and a photo, and we'll help you fix it.

The Wingback sticks best to a flat, hard case back. It may not stick to silicone or textured cases. If it isn't holding, email support@scooch.com with your order number and a photo of your case, and we'll help you find a setup that works.

The Wingback fits most horizontal car vents, but not every one. It also works with our Wingmount car mount. Need help picking a setup? Email support@scooch.com.

It's actually not a magnet, just a steel plate. It is designed to work with our magnetic car mount, the Wingmount. Reach out to us if you need more help!

The Wingback loosens up with use. You can also gently pinch the sides as shown at scooch.com/fix. Still stiff? Email support@scooch.com with your order number and a photo, and we'll help.

Wingmate doesn't work with wireless charging or MagSafe, so charge it with a cable. You can leave the case on. Charging with a cable is faster, safer and makes less heat than wireless charging.

Wingmate's built-in steel plate works with our Wingmount car mount, no adapter needed. Please don't remove the plate or modify the case.

Want a MagSafe grip or stand? Use an adhesive ring that leaves the wallet flap clear. Wingback for MagSafe comes with its own ring, so you don't need an extra one. The ring won't make wireless charging work through Wingmate.

It's actually not a magnet, just an embedded steel plate. It is designed to work with our magnetic car mount, the Wingmount. Reach out to us if you need more help!

Yes, with the Wingmount Card. Slide it into the backmost part of the card slot with the Scooch logo facing out, and keep your payment cards in front of it, closer to the phone. It lets Moneymate attach to Wingmount and adds RFID protection, but it takes up a little card space.

Moneymate Starter, Defender and Ultimate come with the Wingmount Card and BandMate. Case Only doesn't include them.

Moneymate doesn't work with wireless charging or MagSafe, so charge it with a cable. You can leave the case on. Charging with a cable is faster, safer and makes less heat than wireless charging. The Wingmount Card adds Wingmount compatibility and RFID protection, but it doesn't make wireless charging work.

If your Clickstand is stuck open, try our quick-fix guide at scooch.com/fix. Still broken? Email support@scooch.com with your order number or receipt and a photo of your case and Clickstand, and we'll help.

Some Wingman cases have Quick Release Clickstands and some are fixed. Replacement Clickstands only fit Quick Release cases, so we can check yours before you buy one. The Wingman guide shows the steps for each type.

The Wingmount sticks best to flat pieces of shiny plastic on your dash. It won't stick to textured or leather surfaces, or any area that is not perfectly flat. Try moving it to a new area or reach out to our team if you need more help!

Orders placed by 12 PM ET, Monday through Friday, usually ship the same day (holidays excluded). Limited Edition cases are made to order and can take 1–3 extra days to print before they ship.

Once your order ships, track it with the DHL or USPS number in your shipping email or on Track My Order. Most U.S. orders arrive in 2–3 postal days. Alaska, Hawaii, Puerto Rico and military addresses can take up to 5. These are estimates, so see our shipping policy for details. If your package is late or shows delivered but never arrived, email support@scooch.com with your order number.

Anything you bought on scooch.com can be returned for a refund or exchanged for any reason within 30 days of purchase, even if it's been opened or used. Email support@scooch.com with your order number, whether you want a refund or an exchange, what you're sending back and, for an exchange, what you'd like instead.

We'll send you a free return label, and there's no restocking fee. Shipping and handling from your original order isn't refunded. Bought from Amazon, TikTok or another store? Please contact that seller.

Click here to read our returns and exchanges policy.

We don't make cases for every phone, just the most popular models. Check your exact model in your phone's settings (under About), then pick that exact model in the case selector. A case made for a different model or size may not fit.

If yours isn't listed, email support@scooch.com and we'll help you check the options. Some of our universal accessories may work with the case you already have, as long as it fits their surface and attachment needs.

Our cases and accessories are backed by a one-year warranty against manufacturing defects. Email support@scooch.com with your order number or receipt and a photo of the problem, and we'll take a look. Approved warranty replacements have a non-refundable $7.99 handling fee. See warranty terms.

Shoe, car and tech wipes aren't covered by the warranty. If you bought them from us, they're covered by our 30-day return and exchange policy, even if opened or used.

Wingmate has RFID protection built in. Slide your payment cards in chip end first, all the way behind the steel plate. Moneymate gets RFID protection from the Wingmount Card, placed in the backmost part of the slot with your payment cards in front of it, closer to the phone.

RFID protection helps block contactless scans, but results vary by card and reader. If you keep a building access card or fob in the case, take it out to tap it. Apple Pay and Google Pay on your phone work separately from this.

The one-year warranty covers manufacturing defects in your Scooch product. The Protection Guarantee is separate. It helps pay for your phone's screen repair if the screen breaks while it's in our case, under the terms of the product or offer you bought. It doesn't make your phone unbreakable or cover every kind of damage.

Register the Guarantee within 30 days of purchase with your proof of purchase, your phone's IMEI and a photo with the protection installed. Registering doesn't automatically approve a future claim. For a claim, email support@scooch.com, and see the Guarantee policy for the full requirements.