Support

For the original adhesive Wingback, gently pinch the sides as shown in our quick-fix guide. If it still will not close comfortably, stop rather than forcing it and email support@scooch.com with your order number and a photo so we can review the appropriate return, exchange or warranty option.

The original adhesive Wingback needs a suitable flat, hard, non-textured case back and may not adhere to silicone or textured surfaces. If the setup is not working, email support@scooch.com with your case details and order number. Direct purchases can be returned or exchanged for any reason within 30 days of purchase; the return label is free, but original shipping and handling charges are not refunded. See the return policy.

The original adhesive Wingback fits many horizontal car vents, but not every vent. Do not force it into an incompatible vent. It also works with the Wingmount; if you need help choosing a supported setup, email support@scooch.com.

It's actually not a magnet, just a steel plate. It is designed to work with our magnetic car mount, the Wingmount. Reach out to us if you need more help!

Try gently pinching the sides as shown at scooch.com/fix. If closing it is still uncomfortable, stop rather than forcing it and email support@scooch.com with your order number and a photo. We can help check the product and available support options.

Wingmate cannot charge wirelessly or with MagSafe while installed, but you can charge with a cable with the case on. It works directly with Wingmount through its embedded steel plate; do not remove the plate or modify the case.

For a non-charging MagSafe grip or stand, use a supported adhesive-ring setup that leaves the wallet flap clear. Wingback for MagSafe includes its ring, so no extra adapter ring is needed. The ring does not enable wireless charging through Wingmate.

It's actually not a magnet, just an embedded steel plate. It is designed to work with our magnetic car mount, the Wingmount. Reach out to us if you need more help!

Yes, with the separate Wingmount Card. Slide it into the backmost part of the card slot with the Scooch logo facing outward, then place payment cards in front. It adds Wingmount compatibility and the RFID setup, but uses some card space. Moneymate Starter, Defender and Ultimate include the Wingmount Card and BandMate; Case Only does not imply those add-ons.

Moneymate cannot charge wirelessly or with MagSafe while the case is installed. Cable charging works with the case on. The Wingmount Card adds Wingmount compatibility and the RFID setup; it does not enable wireless charging.

Email support@scooch.com with your order number or receipt and a photo of your Wingman case and Clickstand so we can review the problem and the appropriate support options.

If the Clickstand is stuck open, our quick-fix guide may help; stop if it will not close comfortably, and do not force or pry it. Some Wingman cases have fixed Clickstands, while others have Quick Release hardware. Replacement inserts fit only compatible Quick Release cases, so we can check your hardware before you buy one. See the Wingman guide for the matching hardware steps.

The Wingmount sticks best to flat pieces of shiny plastic on your dash. It won't stick to textured or leather surfaces, or any area that is not perfectly flat. Try moving it to a new area or reach out to our team if you need more help!

Cases labeled Limited Edition are made to order and can add 1–3 days for printing before shipping. Other cases normally ship within one business day; orders placed Monday through Friday by 2 PM ET normally dispatch the same day, excluding holidays. Production time is separate from carrier transit.

After shipping, use the DHL or USPS number in your shipping email or visit Track My Order. Most contiguous U.S. orders have an estimated 2–3 postal-day transit after carrier acceptance, with USPS completing final delivery. Alaska, Hawaii, Puerto Rico and U.S. military addresses can take up to 5 postal days. These are estimates; see our shipping policy. For a shipped, delayed or delivered-but-missing package, email support@scooch.com with your order number.

Yes. Anything you bought directly from us can be returned for a refund or exchanged for any reason within 30 days of your purchase date, even if it's been opened or used. Contact our support team with your order number, whether you'd like a refund or an exchange, the item you're sending back and, for an exchange, the item you'd like instead. We'll send you a free prepaid return label, and there's no restocking fee. Shipping and handling fees from your original order are not refunded. Purchases from Amazon, TikTok or other retailers are handled by the original seller.

Click here to read our returns and exchanges policy.

Check your exact phone model in Settings/About, then choose that exact model in the case selector. A case made for another model or size may not fit, so do not substitute one. If your model is not listed, email support@scooch.com and we can help check the available options. Some accessories may work with your existing case, but fit, surface and attachment requirements still apply.

Eligible Scooch cases and accessories have a one-year manufacturing-defect warranty. Email support@scooch.com with your order number or receipt and a photo of the problem so we can review the claim. Approved warranty replacements have a non-refundable $7.99 handling charge. See warranty terms.

Shoe, car and tech wipes do not have a one-year or extended warranty. Directly purchased wipes are covered by our 30-day return and exchange policy, including opened or used items.

Wingmate has built-in RFID shielding. Insert payment cards chip-end first and fully seat them behind its embedded steel plate. Moneymate needs a separate Wingmount Card in the backmost part of its slot, with payment cards in front. Shielding helps reduce contactless scans, with results depending on the card and reader; remove a physical access card or fob to use its reader. Phone-based Apple Pay and Google Pay are separate.

The one-year manufacturing-defect warranty covers eligible Scooch products. The separate Protection Guarantee applies to eligible device display-glass repair reimbursement under the original product or offer terms; it does not make a phone unbreakable or cover every type of damage.

Register the Guarantee within 30 days of purchase. The registration needs purchase proof, the device IMEI and the required photo with the purchased protection installed. Registration alone does not approve a later claim. Email support@scooch.com for an individual claim, and see the Guarantee policy for the full requirements.